Quartz Calcatta - Victoria

Our quartz slabs are engineered stone surfaces designed to combine durability, elegance, and low maintenance. Made from natural quartz crystals blended with high-quality resins and pigments, these slabs offer a consistent appearance and superior performance for both residential and commercial applications.

Key Features

• High Durability: Extremely hard and resistant to scratches, chips, and cracks

• Non-Porous Surface: Resistant to stains, moisture, and bacteria

• Low Maintenance: No sealing required; easy to clean with mild soap and water

• Consistent Design: Uniform color and pattern across every slab

• Aesthetic Variety: Available in a wide range of colors, patterns, and finishes

• Eco-Friendly Option: Manufactured using natural materials and sustainable processes (optional if true

1. Eligibility for Returns

Due to the nature of quartz slabs, returns are accepted only under the following conditions:

• The product received is damaged, defective, or incorrect (different from the order confirmation).

• The issue is reported within 48 hours of delivery.

• The slab is unused, uncut, and in its original condition and packaging.

Custom-cut, fabricated, or specially ordered slabs are not eligible for return unless there is a manufacturing defect.

2. Non-Returnable Items

The following items are non-returnable:

• Slabs that have been cut, installed, or altered

• Custom or special-order products

• Clearance or discounted items (unless damaged or defective)

• Products damaged due to improper handling, storage, or installation after delivery

3. Damage or Defect Claims

Customers must:

• Inspect the product at the time of delivery

• Note any visible damage on the delivery receipt

• Provide clear photos or videos as proof when submitting a claim

Failure to report damage within the specified timeframe may result in rejection of the claim.

4. Refund Process

Once the return or claim is approved:

• Refunds will be processed after inspection of the returned product

• Refunds will be issued via the original payment method

• Processing time is typically 7–14 business days after approval

Shipping, handling, and installation charges are non-refundable, unless the return is due to our error.

5. Replacement Option

Where applicable, we may offer a replacement slab instead of a refund, subject to stock availability.

6. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defect or our mistake

• Products must be securely packaged to prevent transit damage

• We are not responsible for damage during return shipping

7. Order Cancellations

• Orders may be canceled before dispatch without penalty

• Once the product has been dispatched, cancellation requests will be treated as a return and subject to applicable charges

8. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time without prior notice. The version in effect at the time of purchase will apply.

Customer's Pay for Delivery.

Applications

• Kitchen countertops

• Bathroom vanity tops

• Flooring and wall cladding

• Tabletops and work surfaces

• Commercial spaces such as offices, hotels, and retail stores